returns information

Return Policies

We want you to love your purchase, but if you are not completely satisfied, we gladly accept returns if:

  • Order is delivered within the last 14 days.

  • Order is returned with its invoice and original packaging.

  • Products are not used or damaged in any way.

  • Order is not purchased under any promotion or discount.

Due to hygiene and other reasons, we shall not be able to accept returns or exchange of jewelry, fragrances, cosmetics, innerwear/undergarments/lingerie, swimwear, and gift vouchers.

NOTE: Delivery charges are non-refundable unless there is any manufacturing defect.

Return/Refund Process

Returns can be processed in the following ways:

  1. Request Return Online:

You can request a return online by following these simple steps:

  • Go to My Account -> My Orders -> My Returns

  • Click ‘Create new return’ and select the item you wish to return

  • Click ‘Proceed’ and enter your details

Our team can take up to 2-5 business days to collect your returns and you will receive your refund in the same mode of payment:

  • Debit/Credit Card: If you have paid through your debit/credit card, you can choose the same payment method for a refund. Your refund will reflect in your bank account within 7-14 business days depending on your bank.

  • Cash on Delivery: If you have paid cash on delivery, you will receive an online credit note within 48 business hours to your registered email address.

What is an online Credit Note?

  • We at provide ease on processing refunds for cash on delivery orders by providing our customers with an online ‘Credit Note’ which is equivalent to money.

  • An online credit note is valid for 6 months from the date of issue.

  1. Return to store:

  • You can exchange the products purchased online to any nearest R&B Fashions store.

  • Return your order in its original packaging and carry your invoice copy or your order confirmation email.

  • You can exchange the item for the same or higher amount only. If the amount is higher than the online purchase, you can pay by cash or card.

  • No cash/card refunds will be processed at stores.

  1. Via chatbot or email:

If you are not able to request a return by the above options, you can request a refund via chatbot on our website.

Or you can send us your query @

Modification of Terms and conditions of Returns policy: may at any time modify the User Agreement without any prior notification to you. Management decision of would be the final decision Subsequent to any modification of the User Agreement; we will inform you of the modifications in the User Agreement via e-mail at the address provided by you while registering on In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.